Q: How does our process get our customers the returnable packaging solutions that best fit their application?
A: We are very detail oriented. With that being said, our attention to every detail makes sure that the product we make will fit the application properly. Why are we so detail oriented? It comes down to customer service. We need to make sure our customers are satisfied with the result. From the initial sketch to final production, we are always working toward making every piece to the agreed-upon design. Our motivation is to have the customer hit their production ground running with the dunnage we design and manufacture. So at the point of product ownership - they have the solution that will work for them moving forward.
Q: What is the key message that you want to convey to your customers?
A: I try to ensure that the customer understands that what I need to understand is what their ultimate goal is for the project. So that what we produce fits as many of the parameters that they have for a given application. There can be a lot of questions to get to the best solution. So my job primarily is to ask the right questions so we arrive at the correct solution.
Q: Why do you personally like working at Amatech?
A: I believe that our staff from management to marketing to sales to engineering to prototyping to production to accounting are all working toward making the customer happy. We strive to consistently make each product to the agreed-upon specifications so that the end user is satisfied with the entire process. That really helps me sleep well at night.